Refund policy

RETURN POLICY

 

At Auriel Mart, customer satisfaction is our priority.
We do not accept returns or exchanges if the customer simply changes their mind after purchase.
However, we will happily offer a return or exchange if:
The product is damaged
The product is defective or not working properly
To qualify for a return/exchange:
You must contact us within 5 days of receiving the product
Requests after 5 days will not be accepted
You must provide a clear picture or video of the issue

REFUND POLICY

 

1. Policy Overview

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward refund policy that allows you to return items and receive a full refund of your purchase price.

2. Refund Eligibility

Your purchase is eligible for a full refund if:

•       The item is returned within 5 days of the returned parcel being received by our warehouse

•       The item is in its original condition with all original packaging and accessories

•       The item has not been used or damaged by the customer

•       All tags and labels remain attached and intact

3. Items Not Eligible for Refund

We cannot offer refunds for:

•       Items that have been worn, washed, or used

•       Items with damage caused by the customer

•       Items missing original tags, packaging, or accessories

•       Custom or personalized orders

•       Items returned after 5 days of parcel receipt

4. Return Process

To initiate a refund, please follow these steps:

1.    Contact our customer service team within 5 days of receiving your item

2.    Provide your order number and reason for return

3.    Obtain a return authorization and shipping instructions

4.    Pack the item securely in its original packaging

5.    Ship the item back to us using the provided return label

5. Refund Processing Timeline

Upon receiving and inspecting your returned parcel, we will process your full refund within 7 days. Once approved, the refund will be credited back to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

6. Return Shipping

We provide a prepaid return shipping label. Please use this label to ship your return. If you choose to use a different shipping method, you will be responsible for all shipping costs. We recommend using a trackable shipping method to monitor your return.

7. Inspection and Quality Check

Upon receipt of your return, our team will inspect the item to ensure it meets all eligibility requirements. If the item does not qualify for a refund, we will notify you and return the item to you at no cost.

8. Contact Information

For any questions about our refund policy or to initiate a return, please contact us:

•       Email: aurielmart@gmail.com

•       WHATSAPP: 03423297944

•       Customer Service Hours: Monday-Friday, 11:00 AM - 2:00 AM

9. Policy Changes

We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services indicates acceptance of any changes to this policy.

10. Final Note

This refund policy is designed to protect both our customers and our business. We are committed to ensuring your satisfaction and stand behind the quality of our products. If you have any concerns or special circumstances, please do not hesitate to contact our customer service team.

Thank you for shopping with us!

📧 Email: aurielmart@gmail.com
📱 WhatsApp: 03423297944